Support

Talk directly to the person who builds Iris Code.

Support covers the VS Code extension, the JetBrains plugin, the iris CLI, accounts, licences, billing, and the Iris Code website.

Get help or report a bug

Email hello@iriscode.co. You will reach David Jaja, the founder and maintainer of Iris Code.

Please include:

  • Iris Code extension, plugin, or CLI version
  • Editor and version (VS Code or the JetBrains IDE) and operating system
  • What you expected, what happened, and steps to reproduce it
  • The exact error message, with secrets and private source removed

Common fixes

JetBrains: “JSON standard does not allow comments” in .irisconfig.json

Iris Code configs are JSONC, and the plugin registers the file with the IDE’s JSON5 file type so comments are valid. If you still see this error, your IDE is holding a user-level override that cancels that registration. It is written when a plugin contributing a file-type mapping is uninstalled, so updating the plugin by reinstalling can trigger it, and reinstalling again will not clear it.

Fix it in Settings → Editor → File Types: select JSON5, then add .irisconfig.json back under File name patterns. No restart needed. The installation guide has the full explanation, including how to edit the setting file directly.

JetBrains: nothing appears after installing

Install the LSP4IJ plugin from the Marketplace and restart the IDE fully. Installing Iris Code from disk does not pull its dependencies, and file-type associations only register at startup.

Self-service resources

Account and billing

Use the same email address for sign-in, licence, trial, subscription, or payment questions. Do not send card details, licence keys, passwords, or authentication tokens.

Security reports

For a suspected vulnerability, follow the private reporting guidance on the security page instead of posting exploit details publicly.

Catch regressions before human review

Install Iris Code, set a threshold, and make every change answer to the same deterministic rules. Source analysis runs locally. The same rules run in VS Code, JetBrains IDEs, the iris CLI, hooks, and CI.

VS CodeCursorWindsurfVSCodiumIntelliJ IDEAWebStormPyCharmGoLandVS CodeCursorWindsurfVSCodiumIntelliJ IDEAWebStormPyCharmGoLand